Terms & Conditions

Conditions of Purchase:

  1. All goods remain the property of Helen Rodrigues Bridal Wear until full payment is received.
  2. SAMPLE & SALE gowns are sold as seen. SAMPLE & SALE gowns are classed as secondhand gowns, they are not new and have been used. They have been tried on in the boutique and/ or been on photo shoots and/ or used at events. All sales are final.
  3. Items are sold as "SALE" items are sold subject to the defects (if any) appearing at the time of sale and no refund or exchange will be made for any garment arising as a result of those defects. All alterations and dry cleaning costs are not included on sale/ sample gowns.
  4. Any monies paid and due under this purchase are not refundable in the event of cancellation by the customer and will be retained by Helen Rodrigues Bridal Wear to offset the costs and losses arising as a result of cancellation. Helen Rodrigues Bridal Wear does not give any refunds, exchanges or credit notes for any reason including change of mind, cancellation of the wedding or postponement of the wedding. Any costs incurred from action instigated to recover outstanding monies will be charged to the customer.
  5. Receipt of payment or signature signifies your acceptance of the above terms and conditions.
  6. The conditions above do not affect your statutory or common law rights as a consumer.

A full list of the conditions of order will be made available at the time of purchase.

If you have any questions contact info @helenrodrigues.com.au

Appointments

There is an appointment fee which is fully redeemable against the purchase of a gown.

There is a $150 non-refundable ticket fee for Trunk Shows.

A credit card is required at the time of booking and a 1st appointment fee of $80 or $100 (see below) will be charged for your exclusive one on one 1 hour appointment with your professional bridal stylist. 

Monday - Friday day appointments incur a $80 appontment fee (NOTE: Cancellation policy for these appointments require minimum of 24 hours notice or a $80 cancellation fee applies).

Thursday evenings from 5-8pm & Saturday appointments incur $100 appointment fee (NOTE: Cancellation policy for these appointments require minimum of 48 hours notice or a $150 cancellation fee applies). 

All special events including trunk shows and sample sales also require a minimum of 48 hours notice or a $150 cancellation fee applies.

Please note our cancellation policy is inclusive of all appointments including 1st, 2nd, 3rd etc. 

Helen Rodrigues does not give any refunds, exchanges or credit notes for any reason including change of mind, cancellation or postponement of wedding.

Please note: There is a 2% surcharge on all American Express transactions.

Copyright Notice

This website, with all its images, text and content, is © copyright of Helen Rodrigues Bridal Wear. No images, text or content, in part or whole, may be used in any way whatsoever without the express permission of Helen Rodrigues Bridal Wear. Any unauthorised usage of these images, text or content will be pursued to the maximum extent allowable under law.

Helen Rodrigues Bridal Wear is not liable for any errors or omissions on this website. Helen Rodrigues Bridal Wear shall not be liable for any interpretation of its advice which results in dissatisfaction of whatever kind, actual or psychological experienced by any of its readers.

All designs, photos, trademarks and logos remain the properties of their respective owners.

If you have any questions contact info @helenrodrigues.com.au

Privacy Policy

Helen Rodrigues Bridal Wear respects your privacy and the following discloses our privacy policy.

Personal Information - This information is what you provide us of yourself via our booking form to make an appointment or newsletter sign-up to receive updates. This information is used to personally identify you and service your requests better. If you contact us via email, we will reply to your query and not use or divulge your information for any other purposes.

Our website uses cookies to track the pages you visited.

Our website contains links to other sites. Helen Rodrigues Bridal Wear is not responsible for the privacy practices or the content of such websites.

If you have any questions contact info @helenrodrigues.com.au